Return Policy
Return & Refund Policy
Returns
You have 60 days from delivery to request a return. Switching from plastic to horse hair takes a few mornings to get used to, so we give you time to decide.
Unopened brushes: If your brushes are still sealed in their sleeves and in the original box, you can return them for a full refund.
Opened or used brushes: A used toothbrush can't be resold or donated, so we don't ask for it back. If they aren't right for you, contact us within 60 days with your order number and we'll refund you. You don't need to send anything back.
To start a return, email support@earthandivoryco.com with your order number. For unopened returns, we'll reply with a prepaid shipping label and instructions. We can't accept packages sent back without a return request.
Damages and Issues
Please check your order when it arrives. If a brush is damaged or defective, or you received the wrong item, email us within 14 days with a photo. We'll send a replacement at no cost, and you won't need to return the original.
Exceptions / Non-Returnable Items
- Gift cards
- Orders delivered more than 60 days ago
- Items not purchased directly from earthandivoryco.com
If you're not sure whether your order qualifies, ask us. We'd rather help than turn you away.
Exchanges
We don't offer direct exchanges. If you'd like a different pack or bundle, we'll process a refund for your original order and you can place a new one. It's the quickest way to get the right brushes to you.
Refunds
Once we've reviewed your request, or received your unopened return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the refund to show up.
Questions? Email support@earthandivoryco.com. A real person reads every message.