Shipping Policy
Shipping Policy
At Earth & Ivory, we want your new toothbrush to arrive quickly and in perfect condition. Here’s everything you need to know about how we ship.
Where We Ship
We currently ship to the United States and Canada. We plan to add more countries over time. If you’re outside these regions, email us at [support@earthandivory.com] and we’ll let you know when we can ship to you.
Processing Time
Orders are processed within [1–3] business days, Monday through Friday, not including holidays. Orders placed on weekends or holidays are processed the next business day.
Shipping Times
| Location | Estimated Delivery Time |
|---|---|
| United States | [3–7] business days |
| Canada | [5–10] business days |
Delivery estimates start once your order ships and don’t include processing time. Carrier delays, weather and peak holiday periods can occasionally add time.
Shipping Rates
Free standard shipping on orders over $60. Orders under $60 ship for a flat rate. Your final shipping cost is shown at checkout before you pay.
Duties & Taxes (Canadian Orders)
[If you ship from the US: Orders to Canada may be subject to import duties, taxes or brokerage fees charged by Canadian customs or the carrier. The customer pays these fees, and they are not included in your order total.]
[If you ship duties-paid or from inside Canada: All duties and taxes are included at checkout, so there are no surprise fees on delivery.]
Order Tracking
Once your order ships, you’ll get a confirmation email with a tracking number. Tracking can take 24–48 hours to show updates in the carrier’s system. If your tracking still shows no information 5 business days after you got your shipping confirmation, please contact us.
Multiple Packages
Orders with several items may sometimes arrive in separate packages. You’ll receive tracking details for each one.
Incorrect Addresses
Please double-check your shipping address before placing your order. Earth & Ivory isn’t responsible for orders sent to an address that was entered incorrectly at checkout. If you spot a mistake, email us as soon as possible. We’ll do our best to update it before your order ships. If the error was ours, we’ll reship your order at no cost to you.
Lost or Damaged Packages
If your package is marked as delivered but you can’t find it, or it arrives damaged, contact us within 14 days of the delivery date. Include your order number and, for damaged items, a photo. We’ll work with you to make it right.
Questions?
We’re happy to help. Reach us at support@earthandivory.com and we’ll get back to you within 1–2 business days.